Data & Privacy
MurahQQ takes the privacy and security of your personal data seriously. This Privacy Policy explains exactly what information we collect, why we collect it, how it is used, and the rights you hold over your own data as a MurahQQ player.
Privacy at a Glance
Six core commitments that define how MurahQQ handles your personal information — transparently, securely, and in full compliance with applicable data protection standards.
All data transmitted between your device and MurahQQ servers is encrypted using industry-standard 256-bit SSL technology. Your personal and financial information is protected in transit at every point.
MurahQQ does not sell, rent, or trade your personal information to third-party marketers or data brokers. Your data is used exclusively to operate your account and improve your platform experience.
You have the right to access, correct, and request deletion of your personal data. MurahQQ will respond to all valid data subject requests within 30 days of receipt and at no cost to you.
Personal data and KYC documents are stored on secured servers with strict access controls. Document retention follows defined schedules — data is not kept longer than operationally or legally required.
MurahQQ uses cookies and similar tracking technologies solely to improve platform performance and your user experience. Our Cookie Policy section explains exactly which cookies we use and why.
In the unlikely event of a data security breach that affects your personal information, MurahQQ will notify affected users promptly and take immediate remedial action in line with applicable data protection obligations.
MurahQQ ("we", "us", "our", "the Platform") operates the online casino and sports betting platform accessible at https://murahqq.cam. We are committed to protecting and respecting the privacy of every individual who interacts with our platform, whether as a registered player, a visitor browsing our website, or a prospective user considering registration.
This Privacy Policy ("Policy") sets out in clear, plain terms how MurahQQ collects, processes, stores, shares, and protects personal data in connection with the provision of our Services. It also explains the rights available to you as a data subject and how you may exercise those rights.
This Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy, both of which are incorporated by reference. In the event of any conflict between this Policy and the Terms & Conditions on matters relating exclusively to data processing, this Policy shall prevail.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
MurahQQ acts as the Data Controller in respect of all Personal Data processed through the platform. As Data Controller, MurahQQ is responsible for determining why and how your personal information is collected and used, and for ensuring that all processing activities comply with applicable data protection laws and regulations.
Where MurahQQ engages third-party service providers to process data on its behalf — such as payment processors, KYC verification service providers, fraud detection systems, or analytics providers — those parties act as Data Processors and are bound by data processing agreements that restrict them from using your data for any purpose other than the specific service they are contracted to provide.
MurahQQ collects the following categories of personal data, depending on how you interact with our platform:
MurahQQ collects personal data through the following channels and mechanisms:
The majority of personal data we hold is provided directly by you when you: register an account; complete KYC verification; make a deposit or request a withdrawal; contact our support team; respond to a survey or promotion; or otherwise interact with our platform in a way that requires you to submit information.
When you visit the MurahQQ website or use our platform, certain technical data is collected automatically through cookies, web beacons, server logs, and similar technologies. This includes your IP address, device information, browser type, and behavioural data such as pages visited and features used. This automated collection occurs whether or not you are logged in to an account.
We may receive information about you from third-party sources where this is necessary to provide our Services or fulfil our compliance obligations. These sources include:
MurahQQ processes your personal data only where a valid lawful basis exists under applicable data protection law. The following lawful bases apply to our processing activities:
| Processing Activity | Lawful Basis |
|---|---|
| Account registration and identity verification | Performance of contract; Legal obligation (KYC/AML) |
| Processing deposits and withdrawals | Performance of contract |
| Age verification (21+ enforcement) | Legal obligation; Protection of vital interests |
| Anti-money laundering (AML) checks | Legal obligation |
| Fraud prevention and security monitoring | Legitimate interests; Legal obligation |
| Customer support communications | Performance of contract; Legitimate interests |
| Responsible gambling monitoring | Legal obligation; Legitimate interests |
| Marketing and promotional communications | Consent (opt-in only) |
| Platform analytics and performance improvement | Legitimate interests |
| Legal and regulatory compliance | Legal obligation |
MurahQQ uses the personal data we collect for the following purposes:
To create, maintain, and manage your MurahQQ account, verify your identity and age, process your deposits and withdrawals, manage your bonus entitlements, and communicate account-related information to you.
To provide you with access to our full range of gaming services including live casino, sports betting, slots, and other entertainment products. This includes personalising your platform experience based on your game history and preferences.
To facilitate transactions via Malaysian payment methods including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, Visa, Mastercard, and supported cryptocurrencies. Transaction data is retained for financial record-keeping and audit purposes.
To fulfil our obligations under applicable anti-money laundering (AML), counter-terrorism financing (CTF), and Know Your Customer (KYC) regulations. This may include sharing data with regulatory authorities where legally required.
To detect, investigate, and prevent fraudulent transactions, account compromises, bonus abuse, collusion, and other prohibited activities as defined in our Terms & Conditions. This includes automated risk-scoring and manual account review processes.
To monitor gaming activity for signs of problem gambling behaviour, enforce self-exclusion requests and deposit limits, send responsible gambling reminders, and comply with our obligations under applicable responsible gambling frameworks. This is a legitimate interest that serves your wellbeing directly.
Where you have provided explicit consent to receive promotional communications, we may contact you via email or SMS with information about bonuses, promotions, new game launches, and special events. You may withdraw this consent at any time by updating your notification preferences in your account settings or by contacting our support team.
To analyse aggregated, anonymised usage data in order to improve platform performance, identify and resolve technical issues, optimise the user experience, and inform product development decisions.
MurahQQ does not sell, rent, or trade your personal data to third-party marketers or unrelated businesses under any circumstances. Personal data is disclosed to third parties only in the following specific and limited circumstances:
We share data with trusted third-party service providers who process data on our behalf to deliver specific functions of our platform. These include payment processors, KYC and identity verification services, fraud prevention platforms, cloud infrastructure providers, and customer communication tools. All such providers are bound by data processing agreements that prohibit them from using your data for their own purposes.
MurahQQ may be required to disclose personal data to competent regulatory authorities, law enforcement agencies, courts, or government bodies where required by applicable law, court order, or regulatory instruction. We will endeavour to notify you of such disclosures where permitted to do so by law.
In accordance with our AML and CTF obligations, MurahQQ may be required to file reports with relevant financial intelligence units or equivalent bodies where suspicious transaction activity is identified. Such disclosures are mandated by law and may not be disclosed to you in advance.
In the event that MurahQQ undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and of any material changes to the way your data will be processed by the new entity.
MurahQQ's platform infrastructure and some of our third-party service providers may operate servers or facilities located outside of Malaysia. As a result, your personal data may be transferred to, stored in, and processed in countries other than Malaysia, including countries that may have different data protection standards from those applicable in Malaysia.
Where such international transfers occur, MurahQQ takes appropriate safeguards to ensure that your personal data receives an equivalent level of protection, including through the use of standard contractual clauses, data processing agreements, and engaging only with service providers who maintain recognised data security certifications.
By registering a MurahQQ account and accepting these terms, you acknowledge and consent to the transfer of your personal data as described in this section.
MurahQQ retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or to comply with applicable legal, regulatory, and audit retention requirements. The following indicative retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration data (active accounts) | Duration of account activity plus 5 years post-closure |
| KYC and identity verification documents | 5 years from submission or account closure, whichever is later |
| Transaction and financial records | 7 years from the date of each transaction |
| Gaming activity logs | 5 years from the date of activity |
| Customer support communications | 3 years from the date of last correspondence |
| Marketing consent records | Duration of consent period plus 3 years |
| Technical and device data (server logs) | 12 months from collection |
| Self-exclusion records | Duration of exclusion plus 5 years |
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in a manner that renders it impossible to re-identify the data subject. Where data must be retained to comply with a legal obligation, it will be archived with restricted access.
As a data subject, you hold the following rights in respect of your personal data processed by MurahQQ. These rights are subject to applicable legal limitations and may not apply in all circumstances — particularly where processing is required to fulfil legal obligations.
You have the right to request a copy of the personal data MurahQQ holds about you, along with information about how it is being used. We will provide this information within 30 days of a valid request at no charge.
You have the right to request that any inaccurate or incomplete personal data held about you be corrected or updated. You can update basic account information directly through your account settings. For KYC document corrections, please contact our support team.
You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other lawful basis applies), or where you object to processing and there are no overriding legitimate grounds. Note that data subject to legal retention obligations cannot be deleted until those obligations expire.
You have the right to request that processing of your personal data be restricted in certain circumstances, including where you contest the accuracy of the data or where you have objected to processing pending verification of legitimate grounds.
Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to have it transmitted to another controller where technically feasible.
You have the right to object to processing of your personal data where that processing is based on MurahQQ's legitimate interests. You also have an absolute right to object to processing for direct marketing purposes, and we will cease such processing immediately upon receipt of a valid objection.
MurahQQ may use automated processes for certain decisions, including fraud risk scoring and responsible gambling monitoring. Where such automated decisions produce legal or similarly significant effects for you, you have the right to request human review of the decision and to contest the outcome.
Cookies are small text files placed on your device by a website you visit. They serve various functions including remembering your preferences, maintaining your login session, enabling platform features, and collecting analytical information about how the platform is used.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential / Session | Maintain your login session, process transactions, enable core platform features. These cannot be disabled without impairing platform functionality. | Session (deleted on browser close) |
| Functional / Preference | Remember your language preference, display settings, and recent game selections to improve your experience on return visits. | Up to 12 months |
| Analytics / Performance | Collect anonymised data on page visits, feature usage, and platform performance to help us identify and fix issues and improve the user experience. | Up to 24 months |
| Security | Support fraud detection, account security monitoring, and bot-prevention measures. | Up to 12 months |
You can control the use of non-essential cookies through your browser settings. Most modern browsers allow you to block, delete, or receive notifications before cookies are set. Please note that disabling certain cookies may affect the functionality of the MurahQQ platform — for example, disabling session cookies will prevent you from remaining logged in. Instructions for managing cookies are available in the help documentation of your browser.
The MurahQQ platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect, process, or retain personal data from any person under the age of 21. Age verification is a mandatory step in the account registration and KYC process.
If MurahQQ becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to suspend the relevant account, delete the collected data, and refund any deposited funds in accordance with our Terms & Conditions and applicable law.
If you are a parent or guardian and believe your child (under 21) has registered on MurahQQ or submitted personal data to us, please contact our support team immediately at [email protected] so that we can take appropriate action without delay.
MurahQQ implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, loss, or destruction. Key security measures include:
Despite these measures, no internet-based service can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, MurahQQ will notify affected individuals promptly and without undue delay, and will take immediate remedial action.
The MurahQQ platform may contain references to or integrations with third-party services such as payment processors and game providers. This Privacy Policy applies solely to data processed by MurahQQ directly. When you interact with a third-party service — including initiating a payment via a third-party payment gateway — you are subject to that third party's own privacy policy and terms of service.
MurahQQ is not responsible for the privacy practices, data handling procedures, or security measures of third-party services. We recommend that you review the privacy policies of any third-party providers you interact with as part of using the MurahQQ platform, particularly your chosen payment provider (e.g., Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, or Public Bank).
MurahQQ reserves the right to amend, update, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory requirements, or platform features. The effective date at the top of this Policy will be updated each time material changes are made.
Where changes are material — meaning they meaningfully affect your rights or the way your data is processed — MurahQQ will provide advance notice via email to your registered address or through a prominent notice on the platform prior to the changes taking effect. We will provide a minimum of 14 days' notice for material changes.
Your continued use of the MurahQQ platform following the publication of any revised Privacy Policy constitutes your acceptance of those changes. If you do not agree with a revised Policy, you should cease using the platform and may request account closure in accordance with the Terms & Conditions.
For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the MurahQQ Data Protection team. All correspondence should be directed to our support email address listed below. Please include your registered username and clearly describe your query or request.
If you are not satisfied with how MurahQQ has handled your personal data or responded to a data rights request, you may submit a formal complaint to our compliance team in writing. MurahQQ will acknowledge your complaint within 5 business days and will provide a substantive response within 28 business days.
If you remain unsatisfied with the outcome of MurahQQ's internal complaints process, you may have the right to escalate your complaint to the relevant data protection supervisory authority in your jurisdiction. MurahQQ fully cooperates with regulatory oversight and will not obstruct or penalise any user who exercises their right to lodge a supervisory complaint.
For further details on your rights and responsible use of the platform, please also refer to our Responsible Gambling page and our Terms & Conditions.
Your Data. Your Rights. Our Commitment.
Knowing exactly how your data is protected is the foundation of trust. MurahQQ is committed to transparent, secure, and responsible data handling — so you can focus on the game.